Shipping Cost
The shipping cost is calculated when you place your order, on a per item basis. The packaging and courier cost is $7.50 for the first item and $0.10 for each additional item.
Packaging
Customers appreciate our careful packaging. Items will be packed in a cardboard box that is designed to withstand normal shipping conditions. In addition, goods will be surrounded with shock absorbing material for extra protection.
Delivery
Within New Zealand, by courier, nationwide. Deliveries are usually overnight, but you should allow up to 5 days for Rural delivery.
Time taken for delivery of international orders will depend on the destination. Refer to the table below.
International Shipping
International shipping charges will be passed on at cost. International shipping costs are based on the destination, shipping method, weight and size of the package. The order system will calculate a shipping charge based on local (NZ) shipping. We will notify you of the actual shipping charges via email and these will be added to the amount of your order when the transaction is charged to your credit card.
International Shipping rates vary depending upon the destination, size and weight of the package. As a guide, here is an estimate of the shipping charges ($NZ). Your preferred method of delivery (courier or economy) can be specified when you make your order.
| Destination |
Method |
Est. Days |
Very Small |
Small |
Medium |
Large |
Extra Large |
|
|
|
|
** |
|
|
|
| Asia |
Economy |
10-20 |
$18.00 |
$31.00 |
$54.00 |
$79.00 |
$101.00 |
|
|
|
|
|
|
|
|
| Australia |
Economy |
10-15 |
$10.00 |
$15.00 |
$24.00 |
$35.00 |
$40.00 |
|
|
|
|
|
|
|
|
| Europe |
Economy |
14-20 |
$20.00 |
$36.00 |
$60.00 |
$87.00 |
$110.00 |
|
|
|
|
|
|
|
|
| UK |
Economy |
14-20 |
$20.00 |
$36.00 |
$60.00 |
$87.00 |
$110.00 |
|
|
|
|
|
|
|
|
| USA Can |
Economy |
10-20 |
$18.00 |
$31.00 |
$54.00 |
$79.00 |
$101.00 |
|
|
|
|
|
|
|
|
| Rest of World |
Economy |
15-25 |
$22.00 |
$38.00 |
$65.00 |
$98.00 |
$124.00 |
* The shipping costs shown are NZ Dollars and are estimates only. The actual cost is based on weight.
** A 'Small' package can include approx 4-6 basic hot wheels on cards.
Monitor Order
Once you have placed an order you can monitor progress with processing your order on-line, to see when the items were shipped. Goods will not be sent until payment has cleared.
Refund and Replacement Policy
Customers have 7 days from date of receipt of delivery to contact us if there is a shipping mistake or the goods were damaged during delivery.
If you received an item in error that does not match the packing order then please notify us immediately by email.
If you receive goods that have been damaged during shipping and you want a refund or replacement, then please immediately notify us and return the parcel to the nearest Post Shop for inspection. The product and packaging must be returned in original condition, as received by you. Where possible we will replace the damaged items, subject to availability. Shipping costs will not be refunded.
No refund is given if the customer wishes to return the product due to a change of mind. |
